Refund and Return Policy:

1. Return Policy:

• Standard Products:

  • Returns are accepted within 14 days from the date of purchase.

  • Products must be unused, in the same condition as received, and in the original packaging.

    
    

• Limited Products:

  • Due to their limited availability, limited edition products cannot be returned or exchanged.

2. Refund Process:

• Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.

3. Exchanges:

• We only replace items if they are proven to be defective or damaged.

• If you need to exchange a product for the same item, send us an email at info@francisqa.com or call us at +974 5672 2300.

4. Shipping:

• Customers are responsible for paying return shipping costs.

• Shipping costs are non-refundable.